We offer a 100% money back guarantee on all products that are defective or damaged during shipping, and you will receive an email with your tracking number once we have your orders shipped out.
Our Returns Policy time frame is 30 days from when an order arrives at your address.
All products are eligible for returns with full refund if they are in the original state with no missing items. If a return is approved, you will bear the initial return cost of shipping the product back to our warehouse. Once we have received the damaged item, a refund will be issued back to the payment method you used when this order was placed. You will be able to get your refund in 5-7 business days once we have received and processed your return.
For defective or broken products, you are covered by our 1-year warranty and will be eligible for a replacement upon vetting and approval from SimplyGood.
We do not accept returns for products which are not broken or returned incorrectly.
For returns, simply repackage the purchased items and send it back to us at 10 Ubi Crescent, Lobby A, #05-13 Ubi Techpark, Singapore 408564. At the same time, email us at firstname.lastname@example.org with your order number to expedite the process.
Please feel free to contact us about returns at email@example.com or call our customer support hotline at +65 96205611.
If you are unsatisfied with your order - please contact our support and we will do our best to help you out!